In dealings with a trader, the contract is written by the other side, and the amount at stake is often too small to justify a long lawsuit. That, in fact, is the calculation many unfair practices rely on: that it is not worth the effort.
We assist consumers in dealings with traders, banks, service providers and online platforms — both through complaints to the Romanian consumer protection authority and in court, where warranted.
Situations in which we are called
- A product failed under warranty and the trader delays or refuses the remedy
- The contract contains terms you could not negotiate that clearly disadvantage you
- You have been charged for services you did not order or that you cancelled
- You bought online and the right of withdrawal is being refused
- A subscription renews automatically and cancelling has been made difficult
- The advertising or the product label did not match reality
What we cover
- Review of standard-form contracts and identification of unfair terms
- Complaints to the Romanian National Authority for Consumer Protection (ANPC)
- Court claims to annul unfair terms and recover sums paid
- Recovery of damages and losses suffered
- Assistance in dealings with utility and communications providers
- Advice on rights in online commerce and on the right of withdrawal
How we work
The first question we ask is whether the amount justifies the journey. We tell you honestly when it does not, and when a well-drafted complaint solves the problem faster and more cheaply than a court claim.
Many situations close on the first serious letter from a lawyer, because the trader’s position changes once they see the other side knows the procedure. We start there whenever it stands a chance.
What helps us start
- The contract or the general terms accepted at purchase
- The receipt, invoice or order confirmation
- Correspondence with the trader, including the replies received
- Photographs of the product or of the defect, where relevant
